Poor Service

I am dealing with numerous people at Multiply Online store and since 22 May when I placed my order (which still has not been delivered not refunded). I have called them more than a few times with not a single person returning my call on time. I have dealt with Sunil who is the Ops manager and Lesiba Manaka, Elsabe Viljoen and Themba Nyembe who are shop consultants. The most useless of the lot, does not understand basic customer service and has an attitude refusing to share information about the manager of the call center or who in FInance he supposedly requested the refund to be actioned with nor does he know how to calls after committing. I have asked their manager Anneline Cross to call me, and no surprise even this is not a request they can fulfill. It appears the atrocious service starts from the top at Multiply Shop = lead by pathetic example