Poor service

I've been receiving poor service from Momentum Fundsat work. Resigned at my precious company on 30 March, this was when I completed exit process with Momentum. Called yesterday to follow up on how far is the process of having MY funds paid out to me, just to be told there's a delay in the process. Had I not called in when would I have been advises of the delay? This is also causing a delay in my funds being paid out. POOR, POOR, service from Momentum.