MH
MATHILDA H
1 reviews | Active since May 2014
24 Jun 2024, 09:26
Poor service
Mr CJ Holt, Id *** passed away, since 14 June as per below mail, no feedback received Thank you for your email dated 14 June 2024. Kindly note we have sent the documents for processing. Please contact us on weekdays from 08:00 to 17:00 for further information. You can also visit us at www.momentum.co.za to update your details, view your contract information and find other useful tools to help you with your financial planning.
Helpful (0)
Replies (16)0
Replies (16)
Momentum (SA)'s replyOfficial
24 Jun 2024, 09:33Dear Ms. Henning,
Thank you for your posting. We have referred your posting to our Annuities department and requested that they contact you.
Regards,
ND
Thank you for your posting. We have referred your posting to our Annuities department and requested that they contact you.
Regards,
ND
Momentum (SA)'s reply24 Jun 2024, 09:33
Official
Dear Ms. Henning,
Thank you for your posting. We have referred your posting to our Annuities department and requested that they contact you.
Regards,
ND
Thank you for your posting. We have referred your posting to our Annuities department and requested that they contact you.
Regards,
ND
MH
MATHILDA H's updateReviewer Update
25 Jun 2024, 10:43What about the portion of SE Holt?
MH
MATHILDA H's update25 Jun 2024, 10:43
Reviewer Update
What about the portion of SE Holt?
Momentum (SA)'s replyOfficial
25 Jun 2024, 10:55Dear Matilda,
Thank you for your posting. I have referred the matter to the Annuities department and requested feedback.
Regards,
ND
Thank you for your posting. I have referred the matter to the Annuities department and requested feedback.
Regards,
ND
Momentum (SA)'s reply25 Jun 2024, 10:55
Official
Dear Matilda,
Thank you for your posting. I have referred the matter to the Annuities department and requested feedback.
Regards,
ND
Thank you for your posting. I have referred the matter to the Annuities department and requested feedback.
Regards,
ND
MH
MATHILDA H's updateReviewer Update
26 Jun 2024, 12:30Please supply us with a statement of the funds
MH
MATHILDA H's update26 Jun 2024, 12:30
Reviewer Update
Please supply us with a statement of the funds
MH
MATHILDA H's updateReviewer Update
28 Jun 2024, 11:24Contacted annuities department, no feedback
MH
MATHILDA H's update28 Jun 2024, 11:24
Reviewer Update
Contacted annuities department, no feedback
Momentum (SA)'s replyOfficial
28 Jun 2024, 11:41Dear Matilda,
I have forwarded your posting to the Annuities department and asked if an agent can contact you.
Regards,
ND
I have forwarded your posting to the Annuities department and asked if an agent can contact you.
Regards,
ND
Momentum (SA)'s reply28 Jun 2024, 11:41
Official
Dear Matilda,
I have forwarded your posting to the Annuities department and asked if an agent can contact you.
Regards,
ND
I have forwarded your posting to the Annuities department and asked if an agent can contact you.
Regards,
ND
Momentum (SA)'s replyOfficial
28 Jun 2024, 11:53Dear Mathilda ,
Heleen Meyer from our Annuities department confirmed that she tried to phone you on *** , but the call was not answered. Please can I request that you phone the Annuities call center directly on ***for immediate assistance.
Regards,
ND
Heleen Meyer from our Annuities department confirmed that she tried to phone you on *** , but the call was not answered. Please can I request that you phone the Annuities call center directly on ***for immediate assistance.
Regards,
ND
Momentum (SA)'s reply28 Jun 2024, 11:53
Official
Dear Mathilda ,
Heleen Meyer from our Annuities department confirmed that she tried to phone you on *** , but the call was not answered. Please can I request that you phone the Annuities call center directly on ***for immediate assistance.
Regards,
ND
Heleen Meyer from our Annuities department confirmed that she tried to phone you on *** , but the call was not answered. Please can I request that you phone the Annuities call center directly on ***for immediate assistance.
Regards,
ND
MH
MATHILDA H's updateReviewer Update
03 Jul 2024, 08:10We received the balance of the investment.
We are still waiting for feedback on the amount to be paid the SE Holt, will this be paid into the estate late of JC Holt as SJ Piazza-Musso amount needs to be paid into her estate late account.
We are still waiting for feedback on the amount to be paid the SE Holt, will this be paid into the estate late of JC Holt as SJ Piazza-Musso amount needs to be paid into her estate late account.
MH
MATHILDA H's update03 Jul 2024, 08:10
Reviewer Update
We received the balance of the investment.
We are still waiting for feedback on the amount to be paid the SE Holt, will this be paid into the estate late of JC Holt as SJ Piazza-Musso amount needs to be paid into her estate late account.
We are still waiting for feedback on the amount to be paid the SE Holt, will this be paid into the estate late of JC Holt as SJ Piazza-Musso amount needs to be paid into her estate late account.
Momentum (SA)'s replyOfficial
03 Jul 2024, 08:43Dear Mathilda,
I have referred your query to our Annuities department and requested that they contact you to assist with the requested information.
Regards,
ND
I have referred your query to our Annuities department and requested that they contact you to assist with the requested information.
Regards,
ND
Momentum (SA)'s reply03 Jul 2024, 08:43
Official
Dear Mathilda,
I have referred your query to our Annuities department and requested that they contact you to assist with the requested information.
Regards,
ND
I have referred your query to our Annuities department and requested that they contact you to assist with the requested information.
Regards,
ND
MH
MATHILDA H's updateReviewer Update
17 Jul 2024, 14:12All necessary documents were submitted on 8 July, still no feedback regarding the payment to the estate late bank account
MH
MATHILDA H's update17 Jul 2024, 14:12
Reviewer Update
All necessary documents were submitted on 8 July, still no feedback regarding the payment to the estate late bank account
Momentum (SA)'s replyOfficial
17 Jul 2024, 14:38Dear Mathilda,
Thank you for your posting. I have redirected your query to the Annuities department.
Regards,
ND
Thank you for your posting. I have redirected your query to the Annuities department.
Regards,
ND
Momentum (SA)'s reply17 Jul 2024, 14:38
Official
Dear Mathilda,
Thank you for your posting. I have redirected your query to the Annuities department.
Regards,
ND
Thank you for your posting. I have redirected your query to the Annuities department.
Regards,
ND
MH
MATHILDA H's updateReviewer Update
12 Aug 2024, 11:29On 11 July we forwarded a mail requesting the following
Please supply us with a detailed statement from :November 2020 to date.
To date nothing received.
Please supply us with a detailed statement from :November 2020 to date.
To date nothing received.
MH
MATHILDA H's update12 Aug 2024, 11:29
Reviewer Update
On 11 July we forwarded a mail requesting the following
Please supply us with a detailed statement from :November 2020 to date.
To date nothing received.
Please supply us with a detailed statement from :November 2020 to date.
To date nothing received.
Momentum (SA)'s replyOfficial
12 Aug 2024, 11:47Dear Matilda,
Please contact the Annuities call center directly to request policy information. We cannot dispatch information via the Hellopeter platform, as the Annuities department must undertake verifications first before confidential information may be dispatched. You can contact he Annuities call center on the following details:
Phone: ***
Email: ***
Regards,
ND
Please contact the Annuities call center directly to request policy information. We cannot dispatch information via the Hellopeter platform, as the Annuities department must undertake verifications first before confidential information may be dispatched. You can contact he Annuities call center on the following details:
Phone: ***
Email: ***
Regards,
ND
Momentum (SA)'s reply12 Aug 2024, 11:47
Official
Dear Matilda,
Please contact the Annuities call center directly to request policy information. We cannot dispatch information via the Hellopeter platform, as the Annuities department must undertake verifications first before confidential information may be dispatched. You can contact he Annuities call center on the following details:
Phone: ***
Email: ***
Regards,
ND
Please contact the Annuities call center directly to request policy information. We cannot dispatch information via the Hellopeter platform, as the Annuities department must undertake verifications first before confidential information may be dispatched. You can contact he Annuities call center on the following details:
Phone: ***
Email: ***
Regards,
ND
MH
MATHILDA H's updateReviewer Update
12 Aug 2024, 11:54I did contact the annuities department without any success
MH
MATHILDA H's update12 Aug 2024, 11:54
Reviewer Update
I did contact the annuities department without any success
Momentum (SA)'s replyOfficial
12 Aug 2024, 12:01Dear Mathilda,
I have referred your query to the Annuities call center and requested that they contact you.
Regards,
ND
I have referred your query to the Annuities call center and requested that they contact you.
Regards,
ND
Momentum (SA)'s reply12 Aug 2024, 12:01
Official
Dear Mathilda,
I have referred your query to the Annuities call center and requested that they contact you.
Regards,
ND
I have referred your query to the Annuities call center and requested that they contact you.
Regards,
ND
Momentum (SA)'s replyOfficial
12 Aug 2024, 12:12Dear Mathilda,
You have requested a detailed statement from November 2020 until termination of teh policy. The Annuities team did respond to your email on 12 July 2024 and confirmed that they are unable to dispatch policy statements on a terminated policy. The email sent to you around 15h11 on 12 July 2024 also confirmed the last income paid to the deceased and provided information on the arrears funds that was divided between the beneficiaries.
Please can I ask that you retrieve the email sent to you on 12 July 2024. Regretfully the system is no longer able to accommodate your request for a statement as the policy is out of force.
Regards,
ND
You have requested a detailed statement from November 2020 until termination of teh policy. The Annuities team did respond to your email on 12 July 2024 and confirmed that they are unable to dispatch policy statements on a terminated policy. The email sent to you around 15h11 on 12 July 2024 also confirmed the last income paid to the deceased and provided information on the arrears funds that was divided between the beneficiaries.
Please can I ask that you retrieve the email sent to you on 12 July 2024. Regretfully the system is no longer able to accommodate your request for a statement as the policy is out of force.
Regards,
ND
Momentum (SA)'s reply12 Aug 2024, 12:12
Official
Dear Mathilda,
You have requested a detailed statement from November 2020 until termination of teh policy. The Annuities team did respond to your email on 12 July 2024 and confirmed that they are unable to dispatch policy statements on a terminated policy. The email sent to you around 15h11 on 12 July 2024 also confirmed the last income paid to the deceased and provided information on the arrears funds that was divided between the beneficiaries.
Please can I ask that you retrieve the email sent to you on 12 July 2024. Regretfully the system is no longer able to accommodate your request for a statement as the policy is out of force.
Regards,
ND
You have requested a detailed statement from November 2020 until termination of teh policy. The Annuities team did respond to your email on 12 July 2024 and confirmed that they are unable to dispatch policy statements on a terminated policy. The email sent to you around 15h11 on 12 July 2024 also confirmed the last income paid to the deceased and provided information on the arrears funds that was divided between the beneficiaries.
Please can I ask that you retrieve the email sent to you on 12 July 2024. Regretfully the system is no longer able to accommodate your request for a statement as the policy is out of force.
Regards,
ND