Poor service

Item: Momentum (SA)
Rating: 1
Author: Roelof P

Just trying to get a portfolio and profile linked is proving to be a nightmare. All call centers(all different numbers given) are busy, I tried all for more than 20min before hanging up.

Not at all feeling good about having life insurance with them if its such a struggle to even get hold of them.

Helpful (0)

Replies (3)

Momentum (SA)'s replyOfficial

04 Jun 2019, 12:01

Thank you for taking the time to inform us of the frustration you are experiencing. We will contact you shortly.

Kind regards
CK

Momentum (SA)'s reply04 Jun 2019, 12:01

Official

Thank you for taking the time to inform us of the frustration you are experiencing. We will contact you shortly.

Kind regards
CK

Momentum (SA)'s replyOfficial

04 Jun 2019, 13:50

Kindly note that your policy is now linked to your online profile. Our sincere apology for the frustration you experienced. Please log in again online to access your policy information.

Kind regards
CK

Momentum (SA)'s reply04 Jun 2019, 13:50

Official

Roelof P's updateReviewer Update

04 Jun 2019, 15:44

Thanks. The problem was quickly sorted.
Appreciate the help

Roelof P's update04 Jun 2019, 15:44

Reviewer Update

Thanks. The problem was quickly sorted.
Appreciate the help