Poor service

Allow me to share my frustration and disappointment with Momentum Funds at Work. My account number isMT***1-1. I re- app**** for my savings component of the 2 pot system and everyday I get a different update from the consultants as if they are systematically trained to find a way of getting rid of the clients off the phone. As soon as I finished submitting my application, I phoned just to check if it was received in good order. The consultant on the day told me it was received in good order. When I subsequently followed up, I was told there are issues with my previous claim thats why they cant process new claim and I was told it takes 4 weeks to resolve that issue of an old claim which remain open. I called following day and this time I was told to wait for one (Si.....f...so) name with held. I called every following day and was told of the same story that Si...f...so is not in to help. I persisted calling and asking to speak with supervisor that when I was told there is a IT problem with my claim. Up to now am getting the same feedback. Today I phoned asking to speak with the supervisor and the consultants will just put me on hold. One of the calls it was for almost 2 hours while I hold. I phoned again and was told the supervisor one Zo....wa is in a meeting and she will call me and I never received a call from her and chances are that she will never call. From 17 March, there is no movement on my application, no tax directive sought, just different updates and unresolved IT problem. In addition, On the 3rd of April, I submitted a complaint via momentum website and not surprising, no response received. I promise I will never use them again if I have a choice