1 reviews | Active since Mar 2016
Poor service
Ordered Garmin Fenix online expecting delivery in 7 days. After 7 days I enquired why tracking shows pending only to be told it is out of stock and I needed it for the weekend of the 26th February. I was told supplier will deliver the follow Tuesday the 1 March must they continue or cancel the order. I said please cancel and they acknowledge on email of the 23rd Feb. I saw it cheaper brand new on classified and bought one from person 2 days later. The following Tuesday they delivered a garmin which I have cancelled. I have emailed and called about this but a week later no response. I expect a refund of my money and they must come and pick up the watch where they delivered it as I cancelled this as they asked a week before delivery. this is poor poor customer service and I have been a member for many years and even kept it open when I had to join Discovery for work purposes but I feel Vitality will be a better service after this
I'm sorry that you did not have the experience you deserved. We will call you in the morning to resolve the matter.
Regards
Werner du Plessis
I'm sorry that you did not have the experience you deserved. We will call you in the morning to resolve the matter.
Regards
Werner du Plessis
