Hellopeter
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BS
Brendan S

1 reviews | Active since Jun 2017

01 Nov 2017, 19:14

Poor service

Tried to purchase a watch to count my steps off of momentum online. This was done on the 14 Octand told it would take 5-7 working days before I receive my purchase.

I called on the 24 Oct and they said they were having a few problems but I must worry I would receive my purchase before the 31st.

I still haven't received anything, or even a message to say what is going on with the purchase. Very disappointed

0
Replies (7)
Momentum (SA)
Momentum (SA)'s reply02 Nov 2017, 08:37
Official

Please accept my sincere apologies for the inconvenience caused. The matter will be escalated to management and feedback will be provided to you shortly.

Kind regards

Natasha

Momentum (SA)
Momentum (SA)'s reply02 Nov 2017, 15:27
Official

We tried to contact you earlier today on the number provided however, you were not available to take our call.

We have sent you an email to please provide us with your Multiply or ID number, as well as your Online shop order reference number in order to assist you.

Kind regards

Natasha

BS
Brendan S's update08 Nov 2017, 15:27
Reviewer Update
Hey Natasha, I do believe I was able to talk, however I did not have internet access so was unable to provide you with information that you required. Order number is ********** 53
BS
Brendan S's update08 Nov 2017, 15:28
Reviewer Update
Hey Natasha, I do believe I was able to talk, however I did not have internet access so was unable to provide you with information that you required. Order number is ********** 53
Momentum (SA)
Momentum (SA)'s reply09 Nov 2017, 12:16
Official

Dear Brendan

Thank you for the details that you have provided.

Firstly, I would like to sincerely apologise for the inconvenience and frustration that this matter has caused. I can assure you that we are trying our best to get the order delivered however, the reason for the delay is due to the supplier not having any stock available.

We have offered you a full refund and waiting further correspondence from you in this regard.

In the meantime we are in contact with the supplier and will provide feedback to you as soon as the order is ready to be delivered.

Kind regards

Natasha

BS
Brendan S's update09 Nov 2017, 17:08
Reviewer Update
It's not about the refund that is upsetting at this stage. I understand suppliers don't have stock. I however, do not understand how you do not think it's important to inform me that they don't have stock Nd that every time I have contact moment to be told I will have the product in 5 working days. Now I have wasted my time communicating with you and will have to research fitness watches all over again and wait for that product to arrive. By that time this month will be over and I would not have been able to get my active days for the month. And thanks for all the phone calls from customer complaints department responding to my hello peter complaint but I am still waiting for the manager to contact me as I have been told they would have done before the end of day on Tuesday, it is now end Thursday and still no contact.
Momentum (SA)
Momentum (SA)'s reply20 Nov 2017, 11:47
Official

Once again please accept our sincere apologies for the inconvenience caused. I received confirmation that you have received your order.

Kind regards

Natasha