Poor service

My name is Nkosinathi Zondo. My late mother worked at UNISA (University of South Africa). She passed away this year on 14 June. Since then I have been communicating with UNISA HR with regards to claiming her provident fund. To my understanding Momentum received all documentation two months ago, including the NTRF forms, but I have had no communication from Momentum ever since. UNISA informed me that they have submitted all documents. To this date Momentum has done nothing at all. I have two minors that are dependent on these funds yet Momentum is failing. I have had numerous emails back and forth with UNISA for the past two months and still no action from Momentum. Someone is not doing their job, either from Momentum or UNISA. It is unacceptable that to this date there has been no action on this claim. UNISA HR has also failed in fulfilling their duties. Momentum and UNISA have failed in their capacity. Nkosinathi *** ***.