Poor service

I have submitted my documents in order to claim my pension fund. It has been more than a month and I am still waiting for the funds to be paid out. I have to call regularly just for something new to be hindering the process. Half of the times that I call the line just cuts. Momentum is causing me to not be able to pay things because of their lack of urgency. I do not understand how it can take that long to process a pension fund payout, and have not communication at all. This is very frustrating and dissappointing.