Poor service

I am writing this to express my frustration as a client who has been given vague updates regarding a claim that I made for my provident fund 6 months ago. There was no word from the company and after a month I called to follow up only to realize that they required a ROT document without making me aware that it was not received . Upon arranging that and sending it to them personally ,I was advised to wait 3-5 days for my claim to be processed and I still havent heard from momentum corporate. I contacted their call centre and spoke to 2 clueless agents who put me on hold over 20 minutes on the call. The agent promised to call me back and she did not. This claim was submitted in October 2025 . We are now in March 2026 and still no clear direction regarding my claim. 6 months of waiting and nothing from Momentum and then they claim that clients are hard to deal with? Disgusting service!