Poor service

Dear Momentum FundsAtWork Team,

I am writing to formally lodge a complaint regarding the ongoing delay and lack of clear communication regarding my claim payment.

I have followed up several times regarding my claim, but I am still not receiving a clear timeline for when my payment will be processed and paid to me. I was previously advised that the claim had been sent for disinvestment and that, once completed, the tax process would be app**** before payment could be made.

I understand that certain processes need to be followed; however, the continued delay and lack of a clear update are becoming extremely frustrating. I would appreciate a detailed update confirming:

The current status of my claim; Whether the disinvestment has been completed; Whether the tax process has been submitted/completed; What is still outstanding before payment can be released; and The expected date that the funds will be paid into my account.

I kindly request that this matter be escalated to a senior manager or the appropriate complaints department if it cannot be resolved promptly.

I have been patient throughout this process, but I now need a clear and definitive response regarding my money and the expected payment date.

Please treat this as an urgent complaint and respond to me as soon as possible.

Kind regards,