hK
herman K
1 reviews | Active since Oct 2009
02 Oct 2024, 03:48
Poor response
So..2 weeks ago my wife was diagnosed with breast cancer.and with all the payments to see docters ...that the medical aid doesn't pay... I contacted momentum to withdraw funds from my RA on the 2 pot system...updated my details..no response...emails...no response..phoned in..was told ..WAITING FOR INVESTO....2 TO 3 DAYS. ..up to now ..no response..phoned yesterday....held on listening to music for over 10min....no response
I must say momentum..as I have enough stress now trying to sort my wife's condition out..I don't need this kind of service..
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Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
02 Oct 2024, 08:20Dear Mr. Kriel,
Thank you for your posting. I have escalated the query to a Service Manager in the Traditional call center for assistance.
Regards,
ND
Thank you for your posting. I have escalated the query to a Service Manager in the Traditional call center for assistance.
Regards,
ND
Momentum (SA)'s reply02 Oct 2024, 08:20
Official
Dear Mr. Kriel,
Thank you for your posting. I have escalated the query to a Service Manager in the Traditional call center for assistance.
Regards,
ND
Thank you for your posting. I have escalated the query to a Service Manager in the Traditional call center for assistance.
Regards,
ND
Momentum (SA)'s replyOfficial
02 Oct 2024, 13:00Dear Mr. Kriel,
Our call center has provided feedback that they received the relevant values from our Actuarial department. They are in the process of preparing the quotation and will dispatch it to you shortly.
Regards,
ND
Our call center has provided feedback that they received the relevant values from our Actuarial department. They are in the process of preparing the quotation and will dispatch it to you shortly.
Regards,
ND
Momentum (SA)'s reply02 Oct 2024, 13:00
Official
Dear Mr. Kriel,
Our call center has provided feedback that they received the relevant values from our Actuarial department. They are in the process of preparing the quotation and will dispatch it to you shortly.
Regards,
ND
Our call center has provided feedback that they received the relevant values from our Actuarial department. They are in the process of preparing the quotation and will dispatch it to you shortly.
Regards,
ND