Poor process control and explanation and unclear timelines

I have started the process for my provident fund lumpsum payout on the 13th of September. To date the 9th of October no one from momentum can give my any clear indication of where exactly my claim is in the process. Each day when i phone i usually wait in a phone que of about 10-12 minutes and when my call does get answered the feedback is entirely different from what i received the day before with no clear resolution of my questions asked and indication of where my claim currently is in the process. Utterly disappointed with the lack of accuracy on responses back to me