Poor poor service WORKS FOR YOU

Poor service and customer service

good day my name is Chesney fick and i app**** for my provident fund with funds at work on the 23 July 2026 after receiving a notification from momentum advising me that my employer has notified you that i have left my employment. i sent everything via email the very same day. i got no feed back from you via email and then was concerned i called you call centre the next week and was advised that the entire call centre is on training i should either email or call again, now im not sure in today's world who sends the entire call centre on training for th whole day . i then sent an email but still got no reply from Momentum i called 2 days in a row and i got cut off then requested a call back and got cut off as well. i received a response 3 days later from RUDENE advising me that my claim was never processed as they had no communication from my employer but bare in mind my employer sent notification on the morning of the 23 July to momentum, and i received an email notification of that.she then proceeded to advise me that from the 7 to the 14 no claims are processed as MOMENTU, DOES THEIR RECONCILLION in that time. on the 12 August 2026 i received an email advising me that my fund have been disinvested and will request a tax directive directives. i sent a following email on Tuesday but had no reply and then your SLA advises i will get feedback within 2 days today is friday and i still have no email response back. i then sent an email to Carl and Rudene again on Wednesday and again no response from either of them MOMENTUM please advise us on what mock are u running are you under staffed or what is happening.

i need to know what is happening with my claim as it is now almost a full month of me submitting my claim

please can i have a response to me email updating me on my claim