Poor poor service - provident fund

My father app**** for his provident fund in September 2020 and spoke to Thando . She messed his paperwork by changing it to retirement, I step in to help my dad and spoke to Michelle she took over last week Monday and she said he should wait 7 to 10 working day to receive his package. I did a follow up today but found out that still nothing has been done. I was told to wait for a call from Manager ( Lungi ) . To this minute I have not received any call. Stop sending rating emails