DM
Dr M
1 reviews | Active since Dec 2022
09 May 2024, 19:03
Poor Momentum service
I am under the impression that Momentum is totally not capable of addressing requests delivered to them. I have spent a full week in attempted phone calls and repeated emails. The rate at which Momentum is reacting it will take me, being a professional person, approximately a year to finalise outstanding matters. The cost of this lack of sensible reaction, is very expensive. I am under the impression that Momentum and their personnel could possibly be accountable for negligence and also gross negligence.
An example of one of my latest emails to Momentum's "website support" reads as follows:
"Having spent a week on the telephone and also my email of earlier today, it is obvious that Momentum is lacking reaction. No professional person can afford to waste this number of days and not reach finality with Momentum. I again submit my email and insist on your immediate reaction to my email. I will be forwarding a copy of my emails to “Hellopeter” and your top management. I have a number of friends who seek direct access to their investments. Many of these people do not have access to a computer and are of a high age. They need my assistance. In the light of this poor service, this process will take approximately a year to complete. Shame on you Momentum!! I have enclosed a valid special power of attorney.
Are you able to render the services required?"
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
10 May 2024, 08:28Dear Dr Mostert
Thank you for your message.
Kindly provide us with the policy number/s of the contract that you require assistance with, to direct your complaint to the correct team for assistance.
Kind regards
Mvdm
Thank you for your message.
Kindly provide us with the policy number/s of the contract that you require assistance with, to direct your complaint to the correct team for assistance.
Kind regards
Mvdm
Momentum (SA)'s reply10 May 2024, 08:28
Official
Dear Dr Mostert
Thank you for your message.
Kindly provide us with the policy number/s of the contract that you require assistance with, to direct your complaint to the correct team for assistance.
Kind regards
Mvdm
Thank you for your message.
Kindly provide us with the policy number/s of the contract that you require assistance with, to direct your complaint to the correct team for assistance.
Kind regards
Mvdm
DM
Dr M's updateReviewer Update
10 May 2024, 12:04 Momentum is playing the fool with me. They are well informed and aware of the fact that all the relevant documentation and facts have already done the full round with their departments. In the meantime my expenses are increasing and also investors are paying R30.000 in total per month for advisor fees to an advisor they no longer want to associate with. Momentum’s normal bla- bla is sickening and foreseen. Consult the other complaints lodged with yourselves, same old pathetic story. I am a professional individual and just cannot find the time to play the Momentum games. I hold them responsible for negligence and gross negligence
DM
Dr M's update10 May 2024, 12:04
Reviewer Update
Momentum is playing the fool with me. They are well informed and aware of the fact that all the relevant documentation and facts have already done the full round with their departments. In the meantime my expenses are increasing and also investors are paying R30.000 in total per month for advisor fees to an advisor they no longer want to associate with. Momentum’s normal bla- bla is sickening and foreseen. Consult the other complaints lodged with yourselves, same old pathetic story. I am a professional individual and just cannot find the time to play the Momentum games. I hold them responsible for negligence and gross negligence
Momentum (SA)'s replyOfficial
10 May 2024, 16:23Dear Dr Mostert
Thank you for your message.
I do understand your frustration. In order for me to assist you further I will require a policy number to assist.
Kind regards
Mvdm
Thank you for your message.
I do understand your frustration. In order for me to assist you further I will require a policy number to assist.
Kind regards
Mvdm
Momentum (SA)'s reply10 May 2024, 16:23
Official
Dear Dr Mostert
Thank you for your message.
I do understand your frustration. In order for me to assist you further I will require a policy number to assist.
Kind regards
Mvdm
Thank you for your message.
I do understand your frustration. In order for me to assist you further I will require a policy number to assist.
Kind regards
Mvdm
DM
Dr M's updateReviewer Update
12 May 2024, 20:27Sir/Madam
Momentum's incompetence has reached an ultimate level. On Friday, Mvdm replies as follows: " I do understand your frustration. In order for me to assist you further I will require a policy number to assist."
At this stage, Momentum and their departments are thoroughly aware of the policy number they require. It has been corresponded with all their departments on numerous occasions.
On the very same date Momentum's SIA sent the following: "Your request has been referred to our management team for discussion. I would also like to brink (sic) to your attention that the request is being treated as urgent. We will revert to you within 3 - 4 working days."
Two emails from Momentum with radical different views??
Momentum is most certainly not communicating interdepartmental although they forwarded my request to the various departments. Their management team will most certainly not be able to discuss this matter in a responsible manner because they are by no means (lack to their interdepartmental communication) able to ascertain the real problem.
The time is being wasted in a reckless manner and our losses are now amounting to many thousands of Rand.
I have never experienced such *********** administration. Why on earth can Momentum not appoint this matter to a competent person who will be able to solve this mess and contact me personally? Momentum is champions in forever referring matters and carrying on regardless of the pathetic impression they generate. In my personal experience I find that government departments' administration is far better than that of Momentum.
Momentum's incompetence has reached an ultimate level. On Friday, Mvdm replies as follows: " I do understand your frustration. In order for me to assist you further I will require a policy number to assist."
At this stage, Momentum and their departments are thoroughly aware of the policy number they require. It has been corresponded with all their departments on numerous occasions.
On the very same date Momentum's SIA sent the following: "Your request has been referred to our management team for discussion. I would also like to brink (sic) to your attention that the request is being treated as urgent. We will revert to you within 3 - 4 working days."
Two emails from Momentum with radical different views??
Momentum is most certainly not communicating interdepartmental although they forwarded my request to the various departments. Their management team will most certainly not be able to discuss this matter in a responsible manner because they are by no means (lack to their interdepartmental communication) able to ascertain the real problem.
The time is being wasted in a reckless manner and our losses are now amounting to many thousands of Rand.
I have never experienced such *********** administration. Why on earth can Momentum not appoint this matter to a competent person who will be able to solve this mess and contact me personally? Momentum is champions in forever referring matters and carrying on regardless of the pathetic impression they generate. In my personal experience I find that government departments' administration is far better than that of Momentum.
DM
Dr M's update12 May 2024, 20:27
Reviewer Update
Sir/Madam
Momentum's incompetence has reached an ultimate level. On Friday, Mvdm replies as follows: " I do understand your frustration. In order for me to assist you further I will require a policy number to assist."
At this stage, Momentum and their departments are thoroughly aware of the policy number they require. It has been corresponded with all their departments on numerous occasions.
On the very same date Momentum's SIA sent the following: "Your request has been referred to our management team for discussion. I would also like to brink (sic) to your attention that the request is being treated as urgent. We will revert to you within 3 - 4 working days."
Two emails from Momentum with radical different views??
Momentum is most certainly not communicating interdepartmental although they forwarded my request to the various departments. Their management team will most certainly not be able to discuss this matter in a responsible manner because they are by no means (lack to their interdepartmental communication) able to ascertain the real problem.
The time is being wasted in a reckless manner and our losses are now amounting to many thousands of Rand.
I have never experienced such *********** administration. Why on earth can Momentum not appoint this matter to a competent person who will be able to solve this mess and contact me personally? Momentum is champions in forever referring matters and carrying on regardless of the pathetic impression they generate. In my personal experience I find that government departments' administration is far better than that of Momentum.
Momentum's incompetence has reached an ultimate level. On Friday, Mvdm replies as follows: " I do understand your frustration. In order for me to assist you further I will require a policy number to assist."
At this stage, Momentum and their departments are thoroughly aware of the policy number they require. It has been corresponded with all their departments on numerous occasions.
On the very same date Momentum's SIA sent the following: "Your request has been referred to our management team for discussion. I would also like to brink (sic) to your attention that the request is being treated as urgent. We will revert to you within 3 - 4 working days."
Two emails from Momentum with radical different views??
Momentum is most certainly not communicating interdepartmental although they forwarded my request to the various departments. Their management team will most certainly not be able to discuss this matter in a responsible manner because they are by no means (lack to their interdepartmental communication) able to ascertain the real problem.
The time is being wasted in a reckless manner and our losses are now amounting to many thousands of Rand.
I have never experienced such *********** administration. Why on earth can Momentum not appoint this matter to a competent person who will be able to solve this mess and contact me personally? Momentum is champions in forever referring matters and carrying on regardless of the pathetic impression they generate. In my personal experience I find that government departments' administration is far better than that of Momentum.
Momentum (SA)'s replyOfficial
13 May 2024, 08:25Dear Dr. Mostert
Thank you for your message.
I have referred your complaint to the Momentum Wealth team for further assistance.
Kind regards
Mvdm
Thank you for your message.
I have referred your complaint to the Momentum Wealth team for further assistance.
Kind regards
Mvdm
Momentum (SA)'s reply13 May 2024, 08:25
Official
Dear Dr. Mostert
Thank you for your message.
I have referred your complaint to the Momentum Wealth team for further assistance.
Kind regards
Mvdm
Thank you for your message.
I have referred your complaint to the Momentum Wealth team for further assistance.
Kind regards
Mvdm