Poor Momentum Costumer Service

My wife and I are momentum multiply members for 18 years. Last year we were promised 70 multiply points if Momentum could not improve our short term insurance premiums. We have requested quotes from Momentum which were both substantially more than our current policies with Santam. We therefore provided them with copies of the relevant policies and requested that they credit us with the points. They have allocated my points but have until today still not allocated my wife’s points. We queried it on numerous occasions to no avail. We required 40 points to get Private Club status, which now mean that we miss out on substantial discounts and points which could never be recovered.