Poor etiquette in handling the whole fund at work claim

I am just disappointed at how momentum handled my fund at work claim. I started the process in April 2023 of which on the 2nd of May i called in again to change how i want the money to be handled and everything was confirmed with the consultant that the process is finalised as all required docs are received....called in again on the 7th June to do a follow-up, only to find out that only then the claim was being worked on... what annoys me is that non of their consultants would confirm the the actual date that the money would be received, each time i call in the waiting period is pushed back... You guys also have poor communication etiquette since the 7th June i was told the administrator Siyanda would get back to me telephonically but have never heard once from him or her up until now. I wish the company understood that there people that request the funds out of urgency and not the luxury of taking out the money....I AM OVER MOMENTUM even in future should i work for a company i will negotiate to put my savings elsewhere l...