XM
XOLANI M

1 reviews | Active since May 2025

21 May 2025, 15:32

poor customer service from stuff

*********** stuff members, they put me on hold for an hour straight, a lady by the name of Siyamthanda Gwala is apparently handling my claim, and she is always not available to assist, no one ever gave me a straight answer as to what the hold up, as this claim is been pending for over 2 months, she always tells me IT is working on the problem.

i literally call their call center daily but no one seem to help

all i need is service i deserve

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply21 May 2025, 15:39
Official
Dear Xolani
Thank you for your posting. We have noted your frustration.

Can you kindly provide us with the members identity number in order to refer the matter to the correct department for assistance. You may add this information under a private reply. 

Kind regards
NH 
Momentum (SA)
Momentum (SA)'s reply21 May 2025, 15:46
Official
Thank you Xolani, we will refer the matter to the fund manager for assistance and feedback.