LM
Lin M
1 reviews | Active since Aug 2013
07 Nov 2024, 07:21
Poor customer service from momentum retirement administrator
I have request for my pension withdrawal from momentum since September, and every time I reach them I am told a different story. Am about to loose my assets, I have no source of income . My kids need to pay school fees , I need my money but it seems as if momentum don't want to release the money. When I ask for the manager by the name of Stephen waterson it's either is not at work or comes in late or left for the day. All consultants I have been in contact with tells me either the manager need to authorise or Sars needs to do tax whatever . I spoke to Amanda shanangu , Yvette swanepoel and others I can't remember. My question is; Momentum is this how you treat your customer's? Why are you doing this to me? Yvette keeps telling me you will get your withdrawal this week , it's Thursday today still nothing. Momentum I need my money as in TODAY , I have been way too patient with you. Please
Helpful (0)
Replies (7)0
Replies (7)
Momentum (SA)'s replyOfficial
07 Nov 2024, 08:23Good day
Thank you for your posting.
In order to refer the matter to the correct fund manager, please provide us with your identity number under a private reply.
Thank you
Kind regards
NH
Thank you for your posting.
In order to refer the matter to the correct fund manager, please provide us with your identity number under a private reply.
Thank you
Kind regards
NH
Momentum (SA)'s reply07 Nov 2024, 08:23
Official
Good day
Thank you for your posting.
In order to refer the matter to the correct fund manager, please provide us with your identity number under a private reply.
Thank you
Kind regards
NH
Thank you for your posting.
In order to refer the matter to the correct fund manager, please provide us with your identity number under a private reply.
Thank you
Kind regards
NH
LM
Lin M's updateReviewer Update
07 Nov 2024, 08:35This matter has been referred to Stephen since beginning of October if not mid September. The matter there seem not to be willing to assist. I had sent him emails after emails.
I need my money today
Or do u recommend I come through to your offices?
This Is disappointing coming from a company as big as momentum.
I need my money today
Or do u recommend I come through to your offices?
This Is disappointing coming from a company as big as momentum.
LM
Lin M's update07 Nov 2024, 08:35
Reviewer Update
This matter has been referred to Stephen since beginning of October if not mid September. The matter there seem not to be willing to assist. I had sent him emails after emails.
I need my money today
Or do u recommend I come through to your offices?
This Is disappointing coming from a company as big as momentum.
I need my money today
Or do u recommend I come through to your offices?
This Is disappointing coming from a company as big as momentum.
Momentum (SA)'s replyOfficial
07 Nov 2024, 08:41Your comments have been noted.
We have referred the matter to MRA in order to contact you.
We have referred the matter to MRA in order to contact you.
Momentum (SA)'s reply07 Nov 2024, 08:41
Official
Your comments have been noted.
We have referred the matter to MRA in order to contact you.
We have referred the matter to MRA in order to contact you.
LM
Lin M's updateReviewer Update
07 Nov 2024, 09:46Momentum, am still waiting for your urgent response and payment please or the manager is coming in at 11AM?
You don't respond to emails , your call centre doesn't answer calls.
What is going on? Am waiting for my payment
You don't respond to emails , your call centre doesn't answer calls.
What is going on? Am waiting for my payment
LM
Lin M's update07 Nov 2024, 09:46
Reviewer Update
Momentum, am still waiting for your urgent response and payment please or the manager is coming in at 11AM?
You don't respond to emails , your call centre doesn't answer calls.
What is going on? Am waiting for my payment
You don't respond to emails , your call centre doesn't answer calls.
What is going on? Am waiting for my payment
LM
Lin M's updateReviewer Update
07 Nov 2024, 12:36it is 12:35 pm and still nothing from momentum.
The manager still hasn't called me.
No money paid in as yet.
The consultant now sends me the exact email I received on the 31st October that says;
"Please kindly note that we did process your claim and it has been escalated to management and our top priority.
The manager still hasn't called me.
No money paid in as yet.
The consultant now sends me the exact email I received on the 31st October that says;
"Please kindly note that we did process your claim and it has been escalated to management and our top priority.
We expect to receive the tax directive in the next 24-48 hours."
Momentum how long is 48 hours on your side? It's been almost 5days & am still waiting for 48hours?
I need my money Today
Please
Momentum how long is 48 hours on your side? It's been almost 5days & am still waiting for 48hours?
I need my money Today
Please
LM
Lin M's update07 Nov 2024, 12:36
Reviewer Update
it is 12:35 pm and still nothing from momentum.
The manager still hasn't called me.
No money paid in as yet.
The consultant now sends me the exact email I received on the 31st October that says;
"Please kindly note that we did process your claim and it has been escalated to management and our top priority.
The manager still hasn't called me.
No money paid in as yet.
The consultant now sends me the exact email I received on the 31st October that says;
"Please kindly note that we did process your claim and it has been escalated to management and our top priority.
We expect to receive the tax directive in the next 24-48 hours."
Momentum how long is 48 hours on your side? It's been almost 5days & am still waiting for 48hours?
I need my money Today
Please
Momentum how long is 48 hours on your side? It's been almost 5days & am still waiting for 48hours?
I need my money Today
Please
LM
Lin M's updateReviewer Update
07 Nov 2024, 16:12It's now 16:11 pm & still no word from Momentum.
LM
Lin M's update07 Nov 2024, 16:12
Reviewer Update
It's now 16:11 pm & still no word from Momentum.
LM
Lin M's updateReviewer Update
08 Nov 2024, 13:11Momentum Retirement Administrator, are you really willing to pay people their money?
I have been waiting for 48hours since the 31st of October for my payment.
You are no longer responding to emails and your call centre consultants are just telling different stories each time.
The so called " management " don't assist either, why is it a struggle when you need to give back the money meanwhile when debiting these amounts you don't get to struggle?
Or maybe you don't have the money ?
I need my money ASAP, I was informed that this week it will be paid.
Your manager Stephen doesn't respond to messages meanwhile am told his making my request a priority.
I await for your urgent respond, this very day.
Regards,
I have been waiting for 48hours since the 31st of October for my payment.
You are no longer responding to emails and your call centre consultants are just telling different stories each time.
The so called " management " don't assist either, why is it a struggle when you need to give back the money meanwhile when debiting these amounts you don't get to struggle?
Or maybe you don't have the money ?
I need my money ASAP, I was informed that this week it will be paid.
Your manager Stephen doesn't respond to messages meanwhile am told his making my request a priority.
I await for your urgent respond, this very day.
Regards,
LM
Lin M's update08 Nov 2024, 13:11
Reviewer Update
Momentum Retirement Administrator, are you really willing to pay people their money?
I have been waiting for 48hours since the 31st of October for my payment.
You are no longer responding to emails and your call centre consultants are just telling different stories each time.
The so called " management " don't assist either, why is it a struggle when you need to give back the money meanwhile when debiting these amounts you don't get to struggle?
Or maybe you don't have the money ?
I need my money ASAP, I was informed that this week it will be paid.
Your manager Stephen doesn't respond to messages meanwhile am told his making my request a priority.
I await for your urgent respond, this very day.
Regards,
I have been waiting for 48hours since the 31st of October for my payment.
You are no longer responding to emails and your call centre consultants are just telling different stories each time.
The so called " management " don't assist either, why is it a struggle when you need to give back the money meanwhile when debiting these amounts you don't get to struggle?
Or maybe you don't have the money ?
I need my money ASAP, I was informed that this week it will be paid.
Your manager Stephen doesn't respond to messages meanwhile am told his making my request a priority.
I await for your urgent respond, this very day.
Regards,