Poor Customer Service from Momentum Multiply

Absolutely shocking service. The consultant that handled my booking for a city lodge was rude and made me call the hotel to find out about additional costs for the second person that would be accompaning me. Multiply consultants and the hotel should have agreements in place, a customer should never be asked to call and ask for themselves and play broken telephone. Both City lodge and Multiply play ******** and expect the customer to call the other to get information that they should have already.