Poor customer service and no feedback

Poor customer service. Requested for life insurance product, the process wasn't finalised but they still debit my account.

They will call you then place you on hold for more than 20-30mins. If you are the one to call them, then be rest assured to request a day off from work since they will place you on hold forever.

They sent me an email, then I responded but they never came back to me, Only to be surprised on at the end of the month when the debit order went off. Tried to call their number +***1 but there was no response. I then called their call centre ***and was transferred to new business department which never picked my call.

If they can do this to the policy holder imagine what they will do to the policy beneficiaries on your demise???????