Poor Customer Service and Functionality on Digital Platforms
Really poor service. I have been trying to reset my username and password for the past 6 weeks. The website does not work. I called the support number, and I get shunted around from pillar to post. For such a large company, it is difficult to understand why your systems are so dysfunctional
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
23 Aug 2024, 10:43Dear Mr. Krishna,
Thank you for your posting. We have referred the matter to the ETS Helpdesk for further assistance.
Regards,
ND
Thank you for your posting. We have referred the matter to the ETS Helpdesk for further assistance.
Regards,
ND
Momentum (SA)'s reply23 Aug 2024, 10:43
Official
Dear Mr. Krishna,
Thank you for your posting. We have referred the matter to the ETS Helpdesk for further assistance.
Regards,
ND
Thank you for your posting. We have referred the matter to the ETS Helpdesk for further assistance.
Regards,
ND
's updateReviewer Update
23 Aug 2024, 11:02I hope they respond. I emailed them a few weeks ago and they didn't have th courtesy to respond.
's update23 Aug 2024, 11:02
Reviewer Update
I hope they respond. I emailed them a few weeks ago and they didn't have th courtesy to respond.
Momentum (SA)'s replyOfficial
23 Aug 2024, 12:28 Dear Mr. Krishna,
Our Website Support team provided feedback that they have made contact with you and guided you with the registration of your online profile, and confirmed that you were able to log in successfully.
I hope that this matter was resolved to your satisfaction.
Regards,
ND
Our Website Support team provided feedback that they have made contact with you and guided you with the registration of your online profile, and confirmed that you were able to log in successfully.
I hope that this matter was resolved to your satisfaction.
Regards,
ND
Momentum (SA)'s reply23 Aug 2024, 12:28
Official
Dear Mr. Krishna,
Our Website Support team provided feedback that they have made contact with you and guided you with the registration of your online profile, and confirmed that you were able to log in successfully.
I hope that this matter was resolved to your satisfaction.
Regards,
ND
Our Website Support team provided feedback that they have made contact with you and guided you with the registration of your online profile, and confirmed that you were able to log in successfully.
I hope that this matter was resolved to your satisfaction.
Regards,
ND
's updateReviewer Update
23 Aug 2024, 12:33Yes. Thanks, it was resolved. Took 5 minutes.
's update23 Aug 2024, 12:33
Reviewer Update
Yes. Thanks, it was resolved. Took 5 minutes.
Momentum (SA)'s replyOfficial
23 Aug 2024, 12:35Dear Mr. Krishna,
I am very happy the issue was resolved ☺. You are welcome to contact us again if the issue reoccurs.
Regards,
ND
I am very happy the issue was resolved ☺. You are welcome to contact us again if the issue reoccurs.
Regards,
ND
Momentum (SA)'s reply23 Aug 2024, 12:35
Official
Dear Mr. Krishna,
I am very happy the issue was resolved ☺. You are welcome to contact us again if the issue reoccurs.
Regards,
ND
I am very happy the issue was resolved ☺. You are welcome to contact us again if the issue reoccurs.
Regards,
ND