Poor customer service

I am a long standing client of Momentum. I took the time to lodge a poorer service complaint on their website. To date management has not responded to my complaint. In my opinion Momentum is very selective which complaints they take up. Unfortunately I am not in the majority but they do collect my premium monthly. Their client service to "certain" clients are disgusting. The consultant has not respect to his clients. Your query will only be answered when he feels fit to call you. You are at the consultants mercy. Yet your premium is in line with all the others. Momentum has not reformed to serve all South Africans yet our premium has one value.