NK
Nokukhanya K
1 reviews | Active since Feb 2023
27 Oct 2025, 15:28
Poor customer service
I'm extremely frustrated with Joleen at the switchboard and the customer service department. I've been calling every week for the past month and a half, they either put me on hold for a very long time or disconnect my call. I need to urgently get through to a manager to help me with my provident fund payout.
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
27 Oct 2025, 15:34 Dear Nokukhanya,
Thank you for bringing this to our attention. We are truly sorry for the service experience you had. We value your feedback and will take immediate steps to ensure that this does not happen again.
In order to refer this matter to the correct fund manager, please provide us with your identity number and your employers information. You may add this information under a private reply.
Thank you
Kind regards
NH
Thank you for bringing this to our attention. We are truly sorry for the service experience you had. We value your feedback and will take immediate steps to ensure that this does not happen again.
In order to refer this matter to the correct fund manager, please provide us with your identity number and your employers information. You may add this information under a private reply.
Thank you
Kind regards
NH
Momentum (SA)'s reply27 Oct 2025, 15:34
Official
Dear Nokukhanya,
Thank you for bringing this to our attention. We are truly sorry for the service experience you had. We value your feedback and will take immediate steps to ensure that this does not happen again.
In order to refer this matter to the correct fund manager, please provide us with your identity number and your employers information. You may add this information under a private reply.
Thank you
Kind regards
NH
Thank you for bringing this to our attention. We are truly sorry for the service experience you had. We value your feedback and will take immediate steps to ensure that this does not happen again.
In order to refer this matter to the correct fund manager, please provide us with your identity number and your employers information. You may add this information under a private reply.
Thank you
Kind regards
NH
Momentum (SA)'s replyOfficial
28 Oct 2025, 07:01thank you for providing us with the information.
Momentum (SA)'s reply28 Oct 2025, 07:01
Official
thank you for providing us with the information.