Poor customer service.

I am writing to express my deep dissatisfaction with Momentum regarding their failure to process and pay out my late mother's funeral claim and provident fund. It has been an excruciatingly difficult time for our family, and the delay and lack of communication from Momentum has only added to our distress. We submitted all the required documentation promptly, and the claim has been pending for an unreasonably long period. This lack of financial support during such a crucial time is inexcusable and has caused additional emotional and financial strain on our family. We urgently request that Momentum rectify this situation and provide the assistance we are entitled to without further delay.