Poor Customer Service

If there is a company who knows how to source/recruits customers but cannot provide a customer service, that is Momentum. On my membership MM ********** 23, I used to deal with a dedicated adviser till he resigned in December 2017 and since then I was told Louis will be handling my portfolio, on the 20th of February I called the broker’s office at the number (011) ********** , and told the reception lady I have endless problem with my Momentum Multiply product and how can they help me, the lady took my particulars and say she will arrange for the adviser to sort out my problem however, she then call me back the following day to tell me the person who is going to attend to my problem will only be in a possession to see me on the 8th March at 10h00, which was two weeks later, 1st turn off, I penitently wait for the person to my disappointment, around or at about 09h44 on the day of the appointment their Adviser Louis called to cancel the appointment and tell me that his number is ********** 680 he will not be able to see me that day but in the meantime if I need I anything I must call him he will then be able to help me, I mean really !!, 2nd turn off, Really this person only thought of him & his priorities and never placed himself on my shoes for one moment and my frustrations however, I waited for Momentum and Louis to re-schedule the appointment as he said when he called, in order to get my multiply right.To this day nobody came back to me however in the process my gym membership get interrupted weekly while I’m up-to-date with my subscriptions so, folks, anyone who hasn’t experience a bad service, Please come join momentum.