1 reviews | Active since Feb 2013
Poor Customer Service
On 09/05 I emailed ********** requesting one of your consultants to contact me regarding a payment query. The following day I had received no response and called into the call center and dealt with Darren, who assisted me efficiently, however, I requested that he email me confirmation that my query had been resolved. By the 14/05 I had still not received an email from your team and sent through another email to ********** requesting a senior to contact me. To date, I have not received any response!....is this what you call Customer Service? I doubt I will receive a response from momentum after this review.
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Regards,
N D'Arch
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Regards,
N D'Arch
Dear Ms Petersen,
I refer to our earlier telephone conversation. I would like to discuss the complaint with Darren and arrange for him to telephone you as discussed to update your details and consider the activation of the additional debit order for the repayment of the loan. I am battling to get hold of him this late in the afternoon - it may be that he has already left for the day.
Please can I request some patience - I will attend to this first thing in the morning if I cant get hold of Darren before close of business today.
Regards,
N D'Arch
Dear Ms Petersen,
I refer to our earlier telephone conversation. I would like to discuss the complaint with Darren and arrange for him to telephone you as discussed to update your details and consider the activation of the additional debit order for the repayment of the loan. I am battling to get hold of him this late in the afternoon - it may be that he has already left for the day.
Please can I request some patience - I will attend to this first thing in the morning if I cant get hold of Darren before close of business today.
Regards,
N D'Arch
Dear Ms Petersen,
Darren confirmed that he has contacted you this morning and app**** the changes you requested. The instruction to upload the debit order for the loan repayment is with our Actuarial department.
A confirmation email was dispatched to your new email address.
I hope that this matter has been resolved to your satisfaction?
Kind regards,
Nicolette.
Dear Ms Petersen,
Darren confirmed that he has contacted you this morning and app**** the changes you requested. The instruction to upload the debit order for the loan repayment is with our Actuarial department.
A confirmation email was dispatched to your new email address.
I hope that this matter has been resolved to your satisfaction?
Kind regards,
Nicolette.