Poor customer feedback

I am horrified with the customer feedback service that momentum multiply gives.<br> I ordered the garmin fenix 3 training watch through the online store and was advised that it would be in my possession within 7 working days. We are currently sitting on 10 days, and I still have no idea when, if ever, I will receive the already paid for watch. <br> The online tracking option gives next to no detail, and even escalating the issue is of no help. I am still waiting for feedback from that call I logged close on 72 hours ago, to which I was assured I would have a reply within 48 hours. <br> Purely offering your customers the option to track their own order in more detail would be delightful, and if there is an issue getting stock, advising the paying customer that there will be a delay would be great.