poor customer experience with multiply

<p>I decided to join the gym and was advised that if I join via one of the rewards partners (Momentum) I would be elligible for certain rewards and discounts. the agent from multiply called me and advised that I would start on a silver status as part of a promotion that they're running. I am stil on Bronze after calling the call centre a couple of times. I spoke to Aljaro who on two occassions promised to call me back, and to this day has not done so. I have escalated this via my financial advisor who has sent this on to someone else in the multiply department. and after several emails, i get an email today asking for my details and the details of my query. Besides for the fact that my status is incorrect which will affect my cashback/ rewards, no one has had the decency to contact me and to listen to my query after I have made numerous attempts to contact them. I am absolutely disgusted by the way I am being treated. Yes, I might not be the president or a high profile person, but I am a client and would like to be treated with the best possible service you can get, because that is what service delivery is all about.</p>