JJ
Janine J
1 reviews | Active since Jul 2021
07 Jul 2021, 15:04
POOR COMMUNICATION
Money was deducted from my account without my consent (multiply). When I queried it I was told my account was in arrears. I was never informed that my account was in arrears. There was no communication about any money being deducted from my account. I want my money back and your communication and admin is UTTERLY POOR
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Momentum (SA)'s replyOfficial
07 Jul 2021, 15:28Dear Janine,
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Regards,
ND
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Regards,
ND
Momentum (SA)'s reply07 Jul 2021, 15:28
Official
Dear Janine,
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Regards,
ND
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Regards,
ND