MM
Malope M
1 reviews | Active since Mar 2018
05 May 2026, 14:49
Poor communication and service
The lack of service and communication is utterly unacceptable!!! My siblings and I lost our father in May 2025 and we submitted a policy payout is August 2025…. It has been 9months and all we have been getting is the runaround! We are the ones that have to follow up with Momentum to find out what is happening. We were told two weeks that we would receive the payout, when the funds were meant to be released, we were told another story…..
May we please get clear feedback as to what is happening to the payout
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
05 May 2026, 15:25Dear Malope
Thank you for your message.
I have escalated your complaint to the Wealth escalation team for further investigation and assistance.
Kind regards
Mvdm
Thank you for your message.
I have escalated your complaint to the Wealth escalation team for further investigation and assistance.
Kind regards
Mvdm
Momentum (SA)'s reply05 May 2026, 15:25
Official
Dear Malope
Thank you for your message.
I have escalated your complaint to the Wealth escalation team for further investigation and assistance.
Kind regards
Mvdm
Thank you for your message.
I have escalated your complaint to the Wealth escalation team for further investigation and assistance.
Kind regards
Mvdm
MM
Malope M's updateReviewer Update
06 May 2026, 14:21Almost 24hrs later and I have not received a response from Wealth escalation
MM
Malope M's update06 May 2026, 14:21
Reviewer Update
Almost 24hrs later and I have not received a response from Wealth escalation
Momentum (SA)'s replyOfficial
06 May 2026, 14:28Dear Molope
I do apologise for the delay.
I have again escalated your complaint for urgent attention.
Kind regards
Mvdm
I do apologise for the delay.
I have again escalated your complaint for urgent attention.
Kind regards
Mvdm
Momentum (SA)'s reply06 May 2026, 14:28
Official
Dear Molope
I do apologise for the delay.
I have again escalated your complaint for urgent attention.
Kind regards
Mvdm
I do apologise for the delay.
I have again escalated your complaint for urgent attention.
Kind regards
Mvdm
Momentum (SA)'s replyOfficial
07 May 2026, 18:40Dear Malope,
I have received feedback from our Claims team confirming that all claims have now been finalised.
We sincerely apologise for the delays you experienced, which were due to outstanding requirements that had to be obtained from all parties involved in order to enable a thorough and accurate assessment.
Kindly be assured that the Claims team remained fully committed to assisting you and your family to the best of their ability throughout this process.
Kind regards
Mvdm
Kind regards
Mvdm
Momentum (SA)'s reply07 May 2026, 18:40
Official
Dear Malope,
I have received feedback from our Claims team confirming that all claims have now been finalised.
We sincerely apologise for the delays you experienced, which were due to outstanding requirements that had to be obtained from all parties involved in order to enable a thorough and accurate assessment.
Kindly be assured that the Claims team remained fully committed to assisting you and your family to the best of their ability throughout this process.
Kind regards
Mvdm
Kind regards
Mvdm