FT
Frank T
1 reviews | Active since Jun 2021
22 Jun 2021, 11:49
Poor communication and problem resolution by Momentum (SA).
I have previously listed a complaint against Momentum. They responded with a comment referrung the matter to an 'Escalator'.
Feedback:
I did have contact with this 'Escalator' as promised by Momentum. However the reply I received after their investigation remains totally unsatisfactory and is no different from previous responses. The 'Escalator' has not even bothered to reply to further qiestions / requests from me. My financial advisors were copied on all the emails.
Hence, as proposed by my financial advisor, we will be moving my investment to a different company which has a reputation of good client relations.
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
22 Jun 2021, 12:34Your posting has been noted and I am truly sorry that your original complaint was not handled to your satisfaction. The matter has again been referred and will receive the necessary attention.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply22 Jun 2021, 12:34
Official
Your posting has been noted and I am truly sorry that your original complaint was not handled to your satisfaction. The matter has again been referred and will receive the necessary attention.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s replyOfficial
22 Jun 2021, 15:09Kindly note that a detailed e-mail response was sent to you this afternoon, from the Investment Escalated Service Specialist. It would be appreciated if you could correspond directly with the noted individual regarding this matter.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply22 Jun 2021, 15:09
Official
Kindly note that a detailed e-mail response was sent to you this afternoon, from the Investment Escalated Service Specialist. It would be appreciated if you could correspond directly with the noted individual regarding this matter.
Kind regards
CK
Kind regards
CK