Poor Communication and Lack of Feedback

I am extremely disappointed with the level of service I have received. I have been following up regarding an outstanding matter and have made several attempts to obtain feedback, yet I continue to receive no meaningful response.

An email was sent on 25 May 2026, and despite the time that has passed, no response has been received. As a customer, I find this lack of communication highly unprofessional and frustrating. A simple update, even if the matter is still being processed, would go a long way in managing expectations.

I have made myself available and have provided my contact details should any additional information be required, but there has been no indication that my concerns are being addressed.

I hope this review encourages the company to improve its communication and customer service practices. Customers deserve timely responses and regular updates, especially when matters remain unresolved for extended periods.