Poor communication and false advertising

Multiply was giving gym membership discount based on your gym visits up to 60%. It then gave an additional 20% discount based on your fitness level or fitness assessment. So suddenly this all changed and I stopped receiving my 20% discount. Although my fitness assessment has lapsed I still had a fitness index above 30. <br> <br> To quote from there website: \You will receive an additional 20% fitness discount per month on your gym fee if you go for a Multiply Fitness assessment or if you have a Multiply FitTrack index of above 30 in the month.\"<br> <br> So on enquiring I was told that Multiply no longer has an agreement with FitTrack. Something that hasn't been communicated to their members and obviously there website hasn't been updated. What a pain in the back side if loyalty programs chop and change their rules and members are left to phone and enquire and pay extra just because they can't be bothered to communicate these changes properly. <br> <br> Really irritated. Considering changing companies. Maybe I'll \"discover\" a better run program somewhere else. "