Poor client service on Retirement annuity policy

ID/Policy/Member number: RE: *** - N MTSHALI

This is what the client complained about: In August 2019, I submitted a claim whereby the member is my son. Information was sent to his wife that the Nominee was Virginia and she is the one that's suppose to submit a claim. I was told by a Mr Chauke that the matter was going to be assessed on the 31 October 2019. Momentum is giving us a run around I don’t think I will ever be dealing with them in future. Their communication is very poor they don’t care that they are dealing with vulnerable people, they told one of the beneficiaries that she can’t tell them how to do their job, I take offence that is not the way to talk to the client. To this day I haven't heard a word from anyone. I am very disappointed in the manner of communication which is very poor and unacceptable. The Mtshali family is with Momentum on different insurances and we looking for other service provider as I am typing this message because we cannot allow to be treated like trash. Regards VMtshali