Poor client service delivery.(Bad Customer Service)

I have a couple of investments with momentum, on the 28 August 2025, I submitted a cancellation of 2 of my endowment policies. *** and ***. I sent the required documentation. Only 1 policy was able to pay out and the other one, still today has not been paid. Please assist with this matter, as I had already launched a complaint with their department and nothing has happened so far.