Poor Client Service

Having recently signed up for Multiply, I was excited to learn that I was eligible to receive a free Garmin Vivofit 4. Having committed to the program, I inquired as to how I go about claiming my device and was informed by the sales agent that it should be claimed online with no further information as to how I obtain the necessary voucher.

I tried several times to contact Multiply's customer care line, eventually getting through and then being placed on hold after verifying my account. This happened twice and I received no assistance. In fact, it did not seem that the agents were even aware of the promotion.

I then directed my query to the Multiply email address and was advised that the query had been escalated to the relevant department and the "feedback will be provided in due course."

We are now several working days past the date of inquiry, my account has been debited and I have still not received feedback. If this is anything to go by, I will not be a Multiply client very much longer. Thoroughly disappointed that customer service is not a priority, even with new clients.