JN
Jason N
1 reviews | Active since Apr 2012
01 Dec 2015, 16:54
Poor Business Processes
My Momentum gym contract through Virgin Active was cancelled for no apparent reason!!! And now the Call Centre is so busy i cannot geth through. I have to hold for more than 15 minutes and still do not get through. Makes me think that this has happened to so many people and therefore we all trying to resolve the same issue. #disgrace for such a big brand. And something tells me this complaint will fall on deaf ears!!!
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Replies (1)
Momentum (SA)'s replyOfficial
01 Dec 2015, 17:01Hello jasonvn ,
Thank you very much for the feedback that you have provided to us.
Our clients feedback identifies areas where we need to improve or change so that we can not only meet your expectations but exceed them. A manager will make contact with you first thing tomorrow morning.
Kind regards
Natasha
Thank you very much for the feedback that you have provided to us.
Our clients feedback identifies areas where we need to improve or change so that we can not only meet your expectations but exceed them. A manager will make contact with you first thing tomorrow morning.
Kind regards
Natasha
Momentum (SA)'s reply01 Dec 2015, 17:01
Official
Hello jasonvn ,
Thank you very much for the feedback that you have provided to us.
Our clients feedback identifies areas where we need to improve or change so that we can not only meet your expectations but exceed them. A manager will make contact with you first thing tomorrow morning.
Kind regards
Natasha
Thank you very much for the feedback that you have provided to us.
Our clients feedback identifies areas where we need to improve or change so that we can not only meet your expectations but exceed them. A manager will make contact with you first thing tomorrow morning.
Kind regards
Natasha