1 reviews | Active since Sept 2017
POOR BUSINESS
I REQUESTED A QUOTATION ONLINE FOR LIFE INSURANCE. IT TOOK THEM ABOUT2-3 DAYS TO GET SOMEBODY TO CALL ME BACK TO DO A QUOTATION. WHILE DOING THE QUOTE, I TOLD THE ADVISOR THAT I HAD TO GO BACK TO WORK AND THAT HE SHOULD CALL ME BACK AFTER A FEW MINUTES AS I WAS HAPPY WITH THE QUOTE AND WANTED TO ACTIVATE IT. FIRSTLY, THE ADVISOR NEVER CALLED ME BACK... THAT WAS A WEEK AGO. SINCE THEN, I WENT BACK TO DO AN ONLINE QUOTE BUT HAVE NEVER RECEIEVED A CALL EVERYTIME I REQUEST IT. I FIND THIS TO BE TERRIBLY UNPROFESSIONAL AND ABSOLUTELY DISRESPECTFUL AND I WOLDNT ADVISE ANYBODY WHO KNOWS THEIR WORTH TO JOIN A COMPANY WHO TREATS THEIR CLIENTS LIKE THE **** UNDER THEIR SHOE.
I would like to thank you for bringing this matter to our attention and am sorry to hear that your experience was an unfavourable one. l will arrange for an adviser to contact your shortly.
Kind regards
Natasha
I would like to thank you for bringing this matter to our attention and am sorry to hear that your experience was an unfavourable one. l will arrange for an adviser to contact your shortly.
Kind regards
Natasha
I received confirmation that our financial planner made contact with you, and that you were assisted accordingly.
I would really like to apologise again for the inconvenience and frustration caused, and trust that the matter has been resolved to your satisfaction.
Kind regards
Natasha
I received confirmation that our financial planner made contact with you, and that you were assisted accordingly.
I would really like to apologise again for the inconvenience and frustration caused, and trust that the matter has been resolved to your satisfaction.
Kind regards
Natasha
