KG
Kayla G

1 reviews | Active since Sept 2017

12 Oct 2017, 10:08

POOR BUSINESS

I REQUESTED A QUOTATION ONLINE FOR LIFE INSURANCE. IT TOOK THEM ABOUT2-3 DAYS TO GET SOMEBODY TO CALL ME BACK TO DO A QUOTATION. WHILE DOING THE QUOTE, I TOLD THE ADVISOR THAT I HAD TO GO BACK TO WORK AND THAT HE SHOULD CALL ME BACK AFTER A FEW MINUTES AS I WAS HAPPY WITH THE QUOTE AND WANTED TO ACTIVATE IT. FIRSTLY, THE ADVISOR NEVER CALLED ME BACK... THAT WAS A WEEK AGO. SINCE THEN, I WENT BACK TO DO AN ONLINE QUOTE BUT HAVE NEVER RECEIEVED A CALL EVERYTIME I REQUEST IT. I FIND THIS TO BE TERRIBLY UNPROFESSIONAL AND ABSOLUTELY DISRESPECTFUL AND I WOLDNT ADVISE ANYBODY WHO KNOWS THEIR WORTH TO JOIN A COMPANY WHO TREATS THEIR CLIENTS LIKE THE **** UNDER THEIR SHOE.

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply12 Oct 2017, 10:19
Official

I would like to thank you for bringing this matter to our attention and am sorry to hear that your experience was an unfavourable one. l will arrange for an adviser to contact your shortly.

Kind regards

Natasha

Momentum (SA)
Momentum (SA)'s reply12 Oct 2017, 13:56
Official

I received confirmation that our financial planner made contact with you, and that you were assisted accordingly.

I would really like to apologise again for the inconvenience and frustration caused, and trust that the matter has been resolved to your satisfaction.

Kind regards

Natasha