Poor and pathetic service

My dad had cancer and we submitted a claim and it was approved on the 17th of April but they dragged payout until he passed on the 17th of May where we submitted a death claim via his work again and pension fund,submitted everything again but even now there’s no feedback,the company can’t get any assistance because we keep on calling them to find out what’s happening,Momentum is *****,how do they do this to people and still collect their money and pretend to be securing their future etc,not even a funeral claim has paid out yet and it’s been almost a month,We are disgusted by their service.we are suspecting ***** as the disability claim never paid out as well while he was still alive and bedridden,he was the breadwinner and we couldn’t afford to get him anything to make him comfortable at home or give him a dignified funeral,our hearts are bleeding