Poor and lazy service from Momentum Life Insurance

Poor service from Momentum Insurance. It’s taken more then 3 weeks to get their alterations department to add a benefit to my life policy so I can be able to cancel the current life policy I have with the bank. The issue is still not resolved and it’s the end of the month meaning I’ll have to pay 2 life policies, literally money down the drain. The consultants and broker have been sending me from pillar to post. I’m very much disappointed with their service 👎🏽.