Poor accounting system and service

I pay my Multiply premiums very 25th of month in advance via EFT (auto payment). Additionally proof of payment is emailed to Momentum on payment date. Every month my Multiply account is suspended and I AM informed of unpaid premiums. I have requested statements and tax invoices on numerous occasions. I have only received one response to date which is a \Multiply transaction summary\" dated 27 January 2016, reflecting the dismal MOMENTUM accounting state of affairs. No Statements or TAX INVOICES have been issued and sent to me. I believe this is in contravention of good accounting practise and the relevant TAX and CPA acts / law. I will now be taking these issues up with the relevant authorities. "