AN
Anelisa N
1 reviews | Active since Jan 2019
29 Oct 2021, 10:11
POOOR
Tried to take out life cover with momentum two months ago. A nurse came to my house and did all the required tests and that was the only time I heard anything from momentum. Complete silence for two months!!
I sent an e-mail to ask for feedback and their response was "we have refereed your query to the new business dpt" after two weeks, still dead silence from momentum.
I bet if my name was John, I wouldn't be here complaining because I would have been treated like a real new customer. The only reason I choose momentum is because they are the cheapest in the market currently but I guess cheap equates to poor
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
29 Oct 2021, 10:20Thank you for informing us of your concerns. The matter will be escalated to management in order to provide the necessary feedback.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s reply29 Oct 2021, 10:20
Official
Thank you for informing us of your concerns. The matter will be escalated to management in order to provide the necessary feedback.
Kind regards
NH
Kind regards
NH
AN
Anelisa N's updateReviewer Update
29 Oct 2021, 11:13This is such a robotic response. I got the same response two weeks ago. Get a human to respond and treat me with respect!
AN
Anelisa N's update29 Oct 2021, 11:13
Reviewer Update
This is such a robotic response. I got the same response two weeks ago. Get a human to respond and treat me with respect!
Momentum (SA)'s replyOfficial
02 Nov 2021, 13:33Dear Mr. Ngcibi,
Please accept my apology for using the incorrect title - it was unintentional.
Thank you for escalating the matter - I am so very sorry that the communication from our new business department and financial planners office was not up to standard. Although I know that nothing I say to you now will make up for the inconvenience and unnecessary frustration you had to endure whilst following up on the acceptance of your policy, I will keep your posting open and will provide you with regular feedback on the progress.
Regards,
ND
Please accept my apology for using the incorrect title - it was unintentional.
Thank you for escalating the matter - I am so very sorry that the communication from our new business department and financial planners office was not up to standard. Although I know that nothing I say to you now will make up for the inconvenience and unnecessary frustration you had to endure whilst following up on the acceptance of your policy, I will keep your posting open and will provide you with regular feedback on the progress.
Regards,
ND
Momentum (SA)'s reply02 Nov 2021, 13:33
Official
Dear Mr. Ngcibi,
Please accept my apology for using the incorrect title - it was unintentional.
Thank you for escalating the matter - I am so very sorry that the communication from our new business department and financial planners office was not up to standard. Although I know that nothing I say to you now will make up for the inconvenience and unnecessary frustration you had to endure whilst following up on the acceptance of your policy, I will keep your posting open and will provide you with regular feedback on the progress.
Regards,
ND
Please accept my apology for using the incorrect title - it was unintentional.
Thank you for escalating the matter - I am so very sorry that the communication from our new business department and financial planners office was not up to standard. Although I know that nothing I say to you now will make up for the inconvenience and unnecessary frustration you had to endure whilst following up on the acceptance of your policy, I will keep your posting open and will provide you with regular feedback on the progress.
Regards,
ND