Policy withdrawal

Dear Sir/Madam<br> <br> RE COMPLAIN<br> <br> I did call momentum call centre on December 2014. I did ask for advice on the withdrawal and the adviser tell me that I qualify for withdrawal of R60 000. I ask her that if I withdraw R30 000 would I qualify to make another withdrawal on January and she say yes you can as long as is within R60000. When I call on Friday 06 February to request another withdrawal I get the response that I can do not qualify for withdrawal. I called the call centre again and my complain was sent to the manager for review. The lady by the name of Teresa Biosela call me and tell me that she is very sorry that their adviser gave wrong information but she cannot assist, I cannot make any withdrawal. <br> <br> She mention that she did listen to the call and she did hear that the person who was assisting me say that I can make another withdrawal. She said all she can say is she is very sorry but she cannot assist I can go anywhere I want. <br> <br> I am desperately want my money and I need to pay my child study fee hence I ask if I will be allowed to make another withdrawal on January.<br> If momentum does not pay my money my child has to drop out of school. I<br> want momentum to pay my money