Policy Suspension

Momentum Multiply suspended my policy and thus my gym contract due to non payment of a down grade fee (R180). This was no fault of mine as Multiply had the wrong bank details. I have only ever had one bank account and the details are with Momentum and the premiums have come off for years.<br> <br> I have since called them to rectify the problem and the policy has been reinstated. I was VERY dissatisfied that they had caused a HUGE inconvenience to me by suspending my policy as I use the gym pool for rehabilitation and treatment for my disability caused by my chronic disease.<br> <br> I emailed them to express my dissatisfaction (anger) but I have not as yet received a response.<br> All I was offered was \sorry"from the call centre agent.<br> <br> They have their money..."""