KD
Khanyiswa D
1 reviews | Active since May 2023
09 May 2023, 17:40
Policy payout from May 2011
My grandmother died on the 08 May 2011 we claimed submitted the documents but the claim was never paid out when I wrote ana an email to momentum they claimed to have paid out the money but not saying to whom because was the beneficiary no ways was the money paid out and I don't know about that and the sad part is that the policy was up to date not even once was there no payment.i really do hope someone would actually assist me. No one received the money to whom was it payed out to R75000
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Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
10 May 2023, 08:19Thank you for informing us of your concerns. We were unable to trace a policy under the identity number provided, and in order to escalate the matter to the correct department for assistance we will a require a policy number or alternatively the identity number of the policyholder.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s reply10 May 2023, 08:19
Official
Thank you for informing us of your concerns. We were unable to trace a policy under the identity number provided, and in order to escalate the matter to the correct department for assistance we will a require a policy number or alternatively the identity number of the policyholder.
Kind regards
NH
Kind regards
NH
KD
Khanyiswa D's updateReviewer Update
10 May 2023, 09:04Policy holder: NE Dladlu
ID NR: ***
ID NR: ***
KD
Khanyiswa D's update10 May 2023, 09:04
Reviewer Update
Policy holder: NE Dladlu
ID NR: ***
ID NR: ***
Momentum (SA)'s replyOfficial
10 May 2023, 09:47Thank you for providing us with the information.
The matter has been referred to our claims department and they confirm that the following feedback was already provided to you.
You were never listed as a role-player(beneficiary) under this policy and for this reason we are unable to provide any information in terms of the policy unless we receive permission from:
The role-players under the policy or,
Momentum's information officer when the provisions of Promotion to Access information Act apply or,
A representative who has proof of authority from the role-players to act on his/her behalf.
Kindly provide us with the following documentation in order for us to process your request.
identity document of the executor
Letter of executorship.
We are really sorry that we cannot assist you but we need to protect the interest of all our clients.
Kind regards
NH
The matter has been referred to our claims department and they confirm that the following feedback was already provided to you.
You were never listed as a role-player(beneficiary) under this policy and for this reason we are unable to provide any information in terms of the policy unless we receive permission from:
The role-players under the policy or,
Momentum's information officer when the provisions of Promotion to Access information Act apply or,
A representative who has proof of authority from the role-players to act on his/her behalf.
Kindly provide us with the following documentation in order for us to process your request.
identity document of the executor
Letter of executorship.
We are really sorry that we cannot assist you but we need to protect the interest of all our clients.
Kind regards
NH
Momentum (SA)'s reply10 May 2023, 09:47
Official
Thank you for providing us with the information.
The matter has been referred to our claims department and they confirm that the following feedback was already provided to you.
You were never listed as a role-player(beneficiary) under this policy and for this reason we are unable to provide any information in terms of the policy unless we receive permission from:
The role-players under the policy or,
Momentum's information officer when the provisions of Promotion to Access information Act apply or,
A representative who has proof of authority from the role-players to act on his/her behalf.
Kindly provide us with the following documentation in order for us to process your request.
identity document of the executor
Letter of executorship.
We are really sorry that we cannot assist you but we need to protect the interest of all our clients.
Kind regards
NH
The matter has been referred to our claims department and they confirm that the following feedback was already provided to you.
You were never listed as a role-player(beneficiary) under this policy and for this reason we are unable to provide any information in terms of the policy unless we receive permission from:
The role-players under the policy or,
Momentum's information officer when the provisions of Promotion to Access information Act apply or,
A representative who has proof of authority from the role-players to act on his/her behalf.
Kindly provide us with the following documentation in order for us to process your request.
identity document of the executor
Letter of executorship.
We are really sorry that we cannot assist you but we need to protect the interest of all our clients.
Kind regards
NH