Policy Claim-Poor service by Momentum

I am a momentum policy holder. I have critical illnous policy. Over the past weekend I had a heart attack and I am home recovering. I have tried contacting you call center on six occasions for assistance with claiming against my policy. Off the six calls to the call center, I spoke to three different consultants, who tried putting me through to the claims department and thereafter these calls get disconnected. When I final get through to the claims department, they try to put me to another department and the call gets cut again. This very poor service provided by momentum. You call center lady's are not friendly and if my call gets cut, why does momentum phone me back. Can't get through to someone who can assist me. I need urgent assistance to claim against my policy.