Policy

Good day I am writing regarding Momentum Insure ,I got life cover and funeral April I had problem debit order was reversed by mistake ,they I told Momentum regarding that they must debit all the amount in May they didn't I wrote an email to alert them Wich I got respond after 2 weeks that' I must transfer the money that my policy won't lapse which I did then this month again debit order did not run email was send which never got respond again ,I did transfer the money for this month I was told today my policy lapsed,first when u send email at momentum you will get massage that they will respond after 48hrs but I get responds after 2 weeks,and the other respond I was told they. Cannot debit on my account the bank doesn't allow them I went and nothing like that I even gave the a proof that the bank never stopped the debit order after transferring money on the account today I got email that my policy has lapsed ,fist bad service regarding email respond take time and the manner it's bad as if the fighting with u ,or because I am black and my concern I have payed this policy over five years now they telling me my policy lapsed because of mistake was made in April but money was transferred my knowledge policy lapsed after 3month not paying but I did rectify the mistake was done in a month buy the bank now my policy has lapsed, while when u call pillar to post and the respond regarding with the email they will reply after two weeks but the sla says 48hrs if they could have done that it could have been resolved early,and the manner they write the emails it's so rude as if i am not a client because I got friends also not black other race the response and the manner they write it's different and they call them to rectify problems, because I am black they just write because I will never say anything which the time they did marketing on me to take the policy they become nice to you they want sales now ,if you alert them send email respond is forever late like now I wrote two 3 email in April I just got respond today after how long but if I was white or 8 Indiana could have been solved long time,so I need this to be solved now they send me form to reinstate the policy what about my money I payed for 5 year is other the refund it all because bad service I received from Momentum it's really bad but if they want sales jah I need to be resolved