Points not being allocated

I have logged a few requests in February 2015 about points not being allocated for premiums paid on Momentum policies to the multiply call centre. Each time the response has been they are looking at the problem. Recently we logged the complaint through the broker that deals with Momentum from the company my wife is employed. They managed to get Multiply to allocate points for the Momentum Health and Momentum Healthsaver policies for January but the Retirement Annuity points are still not allocated. In 2013 we had endless problems with the multiply points allocations but in 2014 it worked reasonably well. Now it seems we are back to the old system that does not work. Please can someone at Multiply explain why the system is not working properly and also fix the missing allocations.